+
diff --git a/src/app/dashboard/dashboard.component.ts b/src/app/dashboard/dashboard.component.ts
index 328e5da..cc899b3 100644
--- a/src/app/dashboard/dashboard.component.ts
+++ b/src/app/dashboard/dashboard.component.ts
@@ -41,8 +41,24 @@ export class DashboardComponent implements OnInit {
resultData: any;
resultDataOnHold: any;
+ resultData2: any;
+ resultDataOnHold2: any;
+
+ resultData3: any;
+ resultDataOnHold3: any;
+
+ resultData4: any;
+ resultDataOnHold4: any;
+
+ resultDat5: any;
+ resultDataOnHold5: any;
+
+ resultData6: any;
+ resultDataOnHold6: any;
+
async ngOnInit() {
+ //----------------------------1------------------------
// Active
try {
const data = {
@@ -99,9 +115,130 @@ export class DashboardComponent implements OnInit {
setInterval(async() => {
await this.getDataOnHold();
}, 600000);
+
+ //----------------------------2------------------------
+ // Active
+ try {
+ const data2 = {
+ // tslint:disable-next-line:max-line-length
+ "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) = 'RND (Renovate)' AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
+ "params": ["vtiger_crmentity"]
+ };
+ let response = await this._apiService.post('dynamic', data2);
+ if (response !== null) {
+ this.resultData2 = response;
+ this.resultData2.link = decodeURIComponent(decodeURIComponent(this.resultData2.link));
+ console.log('link: ', this.resultData2.link);
+ // tslint:disable-next-line:forin
+ for (const i in this.resultData2) {
+ this.resultData2[i].link = this._common.decodeURI(this.resultData2[i].link);
+ this.resultData2[i].birth_date = this._common.convertDate(this.resultData2[i].birth_date);
+ }
+ } else {
+ this.resultData2 = [];
+ }
+ } catch (error) {
+ console.log(error);
+ }
+
+ setInterval(async() => {
+ await this.getData2();
+ }, 600000);
+
+
+ //OnHold
+ try {
+ const dataOnHold2 = {
+ // tslint:disable-next-line:max-line-length
+ "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) = 'RND (Renovate)' AND LCASE(vtiger_troubletickets. STATUS) IN('Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
+ "params": ["vtiger_crmentity"]
+ };
+ let response = await this._apiService.post('dynamic', dataOnHold2);
+ if (response !== null) {
+ this.resultDataOnHold2 = response;
+ this.resultDataOnHold2.link = decodeURIComponent(decodeURIComponent(this.resultDataOnHold2.link));
+ console.log('link: ', this.resultDataOnHold2.link);
+ // tslint:disable-next-line:forin
+ for (const i in this.resultDataOnHold2) {
+ this.resultDataOnHold2[i].link = this._common.decodeURI(this.resultDataOnHold2[i].link);
+ this.resultDataOnHold2[i].birth_date = this._common.convertDate(this.resultDataOnHold2[i].birth_date);
+ }
+ } else {
+ this.resultDataOnHold2 = [];
+ }
+ } catch (error) {
+ console.log(error);
+ }
+
+ setInterval(async() => {
+ await this.getDataOnHold2();
+ }, 600000);
+ //----------------------------3------------------------
+ // Active
+ try {
+ const data3 = {
+ // tslint:disable-next-line:max-line-length
+ "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('SDE (Site Down บ่อย)','SDN (Site Down Reset แล้วใช้งานไม่ได้)') AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
+ "params": ["vtiger_crmentity"]
+ };
+ let response = await this._apiService.post('dynamic', data3);
+ if (response !== null) {
+ this.resultData3 = response;
+ this.resultData3.link = decodeURIComponent(decodeURIComponent(this.resultData3.link));
+ console.log('link: ', this.resultData3.link);
+ // tslint:disable-next-line:forin
+ for (const i in this.resultData3) {
+ this.resultData3[i].link = this._common.decodeURI(this.resultData3[i].link);
+ this.resultData3[i].birth_date = this._common.convertDate(this.resultData3[i].birth_date);
+ }
+ } else {
+ this.resultData3 = [];
+ }
+ } catch (error) {
+ console.log(error);
+ }
+
+ setInterval(async() => {
+ await this.getData3();
+ }, 600000);
+
+
+ //OnHold
+ try {
+ const dataOnHold3 = {
+ // tslint:disable-next-line:max-line-length
+ "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('SDE (Site Down บ่อย)','SDN (Site Down Reset แล้วใช้งานไม่ได้)') AND LCASE(vtiger_troubletickets. STATUS) IN('Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
+ "params": ["vtiger_crmentity"]
+ };
+ let response = await this._apiService.post('dynamic', dataOnHold3);
+ if (response !== null) {
+ this.resultDataOnHold3 = response;
+ this.resultDataOnHold3.link = decodeURIComponent(decodeURIComponent(this.resultDataOnHold3.link));
+ console.log('link: ', this.resultDataOnHold3.link);
+ // tslint:disable-next-line:forin
+ for (const i in this.resultDataOnHold3) {
+ this.resultDataOnHold3[i].link = this._common.decodeURI(this.resultDataOnHold3[i].link);
+ this.resultDataOnHold3[i].birth_date = this._common.convertDate(this.resultDataOnHold3[i].birth_date);
+ }
+ } else {
+ this.resultDataOnHold3 = [];
+ }
+ } catch (error) {
+ console.log(error);
+ }
+
+ setInterval(async() => {
+ await this.getDataOnHold3();
+ }, 600000);
+ //----------------------------4------------------------
+ //----------------------------5------------------------
+ //----------------------------6------------------------
}
+ /////////////Get data come to use//////////////////////
+
+ //----------------------------1------------------------
// Active
async getData() {
try {
@@ -127,7 +264,6 @@ export class DashboardComponent implements OnInit {
console.log(error);
}
}
-
//On Hold
async getDataOnHold() {
try {
@@ -154,18 +290,110 @@ export class DashboardComponent implements OnInit {
}
}
+ //----------------------------2------------------------
+ // Active
+ async getData2() {
+ try {
+ const data2 = {
+ // tslint:disable-next-line:max-line-length
+ "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) = 'RND (Renovate)' AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
+ "params": ["vtiger_crmentity"]
+ };
+ let response = await this._apiService.post('dynamic', data2);
+ if (response !== null) {
+ this.resultData2 = response;
+ this.resultData2.link = decodeURIComponent(decodeURIComponent(this.resultData2.link));
+ console.log('link: ', this.resultData2.link);
+ // tslint:disable-next-line:forin
+ for (const i in this.resultData2) {
+ this.resultData2[i].link = this._common.decodeURI(this.resultData2[i].link);
+ this.resultData2[i].birth_date = this._common.convertDate(this.resultData2[i].birth_date);
+ }
+ } else {
+ this.resultData2 = [];
+ }
+ } catch (error) {
+ console.log(error);
+ }
+ }
+ //On Hold
+ async getDataOnHold2() {
+ try {
+ const dataOnHold2 = {
+ // tslint:disable-next-line:max-line-length
+ "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) = 'RND (Renovate)' AND LCASE(vtiger_troubletickets. STATUS) IN('Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
+ "params": ["vtiger_crmentity"]
+ };
+ let response = await this._apiService.post('dynamic', dataOnHold2);
+ if (response !== null) {
+ this.resultDataOnHold2 = response;
+ this.resultDataOnHold2.link = decodeURIComponent(decodeURIComponent(this.resultDataOnHold2.link));
+ console.log('link: ', this.resultDataOnHold2.link);
+ // tslint:disable-next-line:forin
+ for (const i in this.resultDataOnHold) {
+ this.resultDataOnHold2[i].link = this._common.decodeURI(this.resultDataOnHold2[i].link);
+ this.resultDataOnHold2[i].birth_date = this._common.convertDate(this.resultDataOnHold2[i].birth_date);
+ }
+ } else {
+ this.resultDataOnHold2 = [];
+ }
+ } catch (error) {
+ console.log(error);
+ }
+ }
+ //----------------------------3------------------------
+ // Active
+ async getData3() {
+ try {
+ const data3 = {
+ // tslint:disable-next-line:max-line-length
+ "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('SDE (Site Down บ่อย)','SDN (Site Down Reset แล้วใช้งานไม่ได้)') AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
+ "params": ["vtiger_crmentity"]
+ };
+ let response = await this._apiService.post('dynamic', data3);
+ if (response !== null) {
+ this.resultData3 = response;
+ this.resultData3.link = decodeURIComponent(decodeURIComponent(this.resultData3.link));
+ console.log('link: ', this.resultData3.link);
+ // tslint:disable-next-line:forin
+ for (const i in this.resultData3) {
+ this.resultData3[i].link = this._common.decodeURI(this.resultData3[i].link);
+ this.resultData3[i].birth_date = this._common.convertDate(this.resultData3[i].birth_date);
+ }
+ } else {
+ this.resultData3 = [];
+ }
+ } catch (error) {
+ console.log(error);
+ }
+ }
+ //On Hold
+ async getDataOnHold3() {
+ try {
+ const dataOnHold3 = {
+ // tslint:disable-next-line:max-line-length
+ "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('SDE (Site Down บ่อย)','SDN (Site Down Reset แล้วใช้งานไม่ได้)') AND LCASE(vtiger_troubletickets. STATUS) IN('Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
+ "params": ["vtiger_crmentity"]
+ };
+ let response = await this._apiService.post('dynamic', dataOnHold3);
+ if (response !== null) {
+ this.resultDataOnHold3 = response;
+ this.resultDataOnHold3.link = decodeURIComponent(decodeURIComponent(this.resultDataOnHold3.link));
+ console.log('link: ', this.resultDataOnHold3.link);
+ // tslint:disable-next-line:forin
+ for (const i in this.resultDataOnHold) {
+ this.resultDataOnHold3[i].link = this._common.decodeURI(this.resultDataOnHold3[i].link);
+ this.resultDataOnHold3[i].birth_date = this._common.convertDate(this.resultDataOnHold3[i].birth_date);
+ }
+ } else {
+ this.resultDataOnHold3 = [];
+ }
+ } catch (error) {
+ console.log(error);
+ }
+ }
+ //----------------------------4------------------------
+ //----------------------------5------------------------
+ //----------------------------6------------------------
-}
-
- // getColor(color) {
- // console.log(color)
- // switch (color) {
- // case 'red' :
- // return 'red';
- // case 'yellow' :
- // return 'yellow';
- // case 'green' :
- // return 'green';
- // }
- // }
-
+}
\ No newline at end of file
--
libgit2 0.21.2